Introduction
Welcome to EDUMi.my. We operate an education consultation platform designed to connect students with educational institutions and provide support services related to educational placement, application guidance and visa assistance.
EDUMi.my understands that your privacy is important. We are committed to handling personal information responsibly and in accordance with applicable privacy principles, legal requirements and good data protection practices.
This Privacy Policy explains how we collect, use, share and protect your personal information when you use our website, platform, forms, communication channels or services. By using our services, you agree to the collection and use of information in accordance with this Privacy Policy.
Information We Collect
We collect several types of information to provide, manage and improve our services.
Information You Provide Directly
When you interact with EDUMi.my, we may collect the following information:
- Account Information: Name, email address, password, contact number and related account details.
- Profile Information: Date of birth, nationality, residency status, education background, qualifications and employment history.
- Application Information: Documents required for educational applications, including transcripts, certificates, personal statements, references and related academic documents.
- Visa Application Information: Passport details, financial information, medical information and documents required for visa or immigration-related applications.
- Payment Information: Payment-related details where applicable, which may be processed securely through third-party payment providers.
- Communication Data: Records of communication with us, including email messages, contact form submissions, WhatsApp messages, support requests and consultation notes.
Information Collected Automatically
When you use our website or platform, we may automatically collect:
- Usage Data: Pages viewed, features used, time spent on pages, referral sources and interaction patterns.
- Device Information: IP address, browser type, operating system, device identifiers and similar technical information.
- Cookies and Tracking Technologies: Cookies and similar technologies used to support website functionality, improve user experience and analyse website performance.
- Mobile App Information: App usage data, login activity, device type, notification preferences and service request activity when you use the EDUMi.my mobile app.
- Location Information: Your current foreground location only when you actively allow location access or tap a location sharing action in the EDUMi.my mobile app. EDUMi.my does not require background location tracking for normal use.
Information from Third Parties
We may also receive information about you from:
- Educational institutions you apply to.
- Visa agencies, government departments or relevant regulatory bodies.
- Social media platforms, where you choose to connect or interact with us through those platforms.
- Authorised representatives, agents, partners or referring parties.
How We Use Your Information
We collect, hold and use your personal information to provide services to you, support your education journey and manage our business operations.
Student Placement Services
- Assist you in exploring study opportunities at educational institutions.
- Provide recruitment, counselling and student placement support.
- Facilitate communication between you and educational institutions.
- Assist with student exhibitions, seminars, briefings and education-related events.
- Provide guidance related to English language testing, study preparation and application requirements.
Visa and Migration Support Services
- Assist with student visa, post-study work visa or related visa application processes where applicable.
- Liaise with relevant authorities, agencies or organisations on your behalf where you have authorised us to do so.
- Keep you informed about the progress of your application.
- Support related services such as health insurance, accommodation guidance and pre-departure preparation.
Platform Improvement and Analytics
- Conduct research, reporting and analysis for service improvement.
- Improve and personalise your experience on our website or platform.
- Develop new features, tools and services.
- Manage internal administration, operations, compliance and events.
Mobile App and Location Information
- Support arrival assistance, accommodation guidance, emergency coordination and student support where you have allowed location sharing.
- Record the consent version, date and purpose when location information is shared from the mobile app.
- Allow students to track applications, service requests, notifications and support updates through the mobile app.
Communication and Marketing
- Respond to your enquiries and provide customer support.
- Send updates about our services, events, opportunities and administrative matters.
- Provide relevant information through email, SMS, WhatsApp or other communication channels where permitted.
- Carry out marketing or advertising activities where consent or lawful basis applies.
Data Retention
We retain personal information for as long as necessary to provide our services, fulfil the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes and maintain proper business records.
- Account Information: Retained while your account is active and for a reasonable period after account closure.
- Application Records: Retained for up to 7 years where required for legal, compliance, institutional or business record purposes.
- Communication Records: Retained for up to 5 years, unless a longer period is required for legal or operational reasons.
- Financial Records: Retained in accordance with applicable accounting, tax and regulatory requirements.
When personal information is no longer required, we will take reasonable steps to delete, destroy or de-identify it securely, unless we are required by law or legitimate business needs to retain it.
Your Rights and Choices
You may request access to, correction of, or deletion of your personal information, subject to applicable legal, regulatory and operational requirements.
Your Rights May Include
- Access: Request a copy of the personal information we hold about you.
- Correction: Request correction of inaccurate, outdated or incomplete information.
- Deletion: Request deletion of your personal information, subject to legal and record-keeping requirements.
- Objection: Object to certain types of processing where applicable.
- Data Portability: Request transfer of your information to another service provider where technically feasible and legally applicable.
- Withdraw Consent: Withdraw consent where processing is based on consent.
Marketing Communications
You may opt out of receiving marketing communications by:
- Using the unsubscribe option in our email communications, where available.
- Adjusting your account or communication preferences, where available.
- Contacting us directly at admin@edumi.my.
For European Residents
If you are a resident of the European Economic Area, the United Kingdom or another jurisdiction with specific data protection laws, you may have additional rights under applicable data protection legislation, including the right to lodge a complaint with a supervisory authority.
Data Security
We take reasonable steps to protect personal information against loss, misuse, unauthorised access, modification, disclosure, interference and other security risks.
Our Security Measures May Include
- Technical Safeguards: SSL technology, secure configurations, firewalls and system protection measures.
- Access Controls: Restricted access to personal information based on role and operational need.
- Security Updates: Regular updates to systems, software and security configurations.
- Employee Awareness: Staff and authorised personnel are expected to treat personal information as confidential.
- Secure Infrastructure: Use of reputable hosting, storage and service providers where applicable.
While we take reasonable steps to protect your information, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security of information transmitted electronically.
Children's Privacy
Our services are generally intended for users who are at least 16 years of age, or users who are supported by a parent, guardian or authorised representative.
We do not knowingly collect personal information from children under 16 without appropriate consent. If we become aware that we have collected personal information from a child without appropriate consent, we will take reasonable steps to delete or manage that information appropriately.
Links to Other Websites
Our website or platform may contain links to third-party websites, including educational institutions, government agencies, partner organisations and service providers.
This Privacy Policy applies only to information collected by EDUMi.my. We are not responsible for the privacy practices, content or security of third-party websites. We encourage users to review the privacy policies of any external websites they visit.
Changes to This Privacy Policy
We may amend this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, operational practices or other relevant factors.
Where appropriate, we may notify users of material changes by:
- Posting an updated version on our website.
- Updating the effective date of this Privacy Policy.
- Sending a notice by email or other communication channels where appropriate.
Your continued use of our website, platform or services after changes are posted constitutes acceptance of the updated Privacy Policy.
Contact Us
If you have any questions about this Privacy Policy, wish to exercise your rights, or would like to make a complaint, you may contact us using the details below:
- Email: admin@edumi.my
- General Enquiries: admin@edumi.my
- Mail: EDUMi Sdn Bhd, LOT VM36, Varsity Mall, Universiti Utara Malaysia, 06010 UUM Sintok, Kedah, Malaysia.
We will endeavour to respond to your enquiry within a reasonable time. If you are not satisfied with our response, you may be entitled to have your complaint reviewed by the relevant privacy authority in your jurisdiction.
Effective Date: 14 May 2026
This document is subject to change. Please check back regularly for updates.
