Privacy Policy

1. Introduction

Welcome to EDUMi.my ("we," "us," or "our"). We operate the education consulting platform designed to connect students with educational institutions and provide seamless services for educational placement and visa assistance.

At EDUMi.my, we understand that your privacy is important to you, and we are committed to complying with the Privacy Act in relation to all Personal Information and Sensitive Information that we collect from you.

This Privacy Policy explains how we collect, use, share, and protect your personal information when you use our services. By creating an account or using our platform, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We collect several types of personal information to provide and improve our services to you.

a. Information You Provide Directly

When you interact with our platform, we may collect the following information:

  • Account Information: When you register, we collect your Name, Email Address, Password, and Contact Details
  • Profile Information: Date of birth, nationality, residency status, education qualifications, employment history
  • Application Information: Documents required for educational applications including transcripts, certificates, personal statements, and references
  • Visa Application Information: Passport details, tax file numbers, financial information, medical information, and other documents required for visa applications
  • Payment Information: When you purchase services, we collect payment details (processed securely through third-party payment providers)
  • Communication Data: Records of your communications with us, including emails, chat messages, and support tickets

b. Information Collected Automatically

When you use our platform, we automatically collect:

  • Usage Data: Information about how you interact with our services, including pages viewed, features used, and time spent
  • Device Information: IP address, browser type, operating system, device identifiers
  • Cookies and Tracking Technologies: We use cookies and similar technologies to enhance your experience (see Cookies section below)

c. Information from Third Parties

We may receive information about you from:

  • Educational institutions you apply to
  • Visa agencies and government departments
  • Social media platforms (if you choose to connect your account)
  • Our authorized representatives and partners

3. How We Use Your Information

We collect, hold and use your Personal Information to provide our services to you. Specifically, we use your information to:

Student Placement Services

  • Assist you to pursue opportunities to undertake studies at educational institutions
  • Provide recruitment, counselling, and student placement services
  • Facilitate communication between you and educational institutions
  • Organize and manage student exhibitions and seminars
  • Provide English language testing and training services

Visa and Migration Services

  • Assist you in your application for student visas, post-study work visas, and skilled migration visas
  • Contact the Department of Home Affairs and other organizations on your behalf
  • Keep you updated with the progress of your visa application
  • Provide health insurance acquisition services
  • Offer accommodation search services

Platform Improvement and Analytics

  • Conduct research for statistical, analytical and training purposes
  • Improve and personalize your experience on our platform
  • Develop new features and services
  • Manage our internal business operations and events

Communication and Marketing

  • Respond to your questions and provide customer support
  • Send you updates about our services, events, and opportunities
  • Provide targeted advertising (with your consent)
  • Send you administrative information and service updates

4. How We Share and Disclose Your Information

We will use or disclose your Personal Information only for the purposes for which it was collected. We will use or disclose your information for a secondary purpose only if you have consented or if you would reasonably expect us to do so or as required by law.

We may share your information with:

  • Educational Institutions: Universities, colleges, and other educational institutions you apply to, both domestic and overseas
  • Government Agencies: Department of Home Affairs and other regulatory authorities for visa applications and compliance purposes
  • Service Providers: Third-party service providers who assist us in operating our platform, including:
    • Payment processors
    • Cloud storage providers
    • Email service providers
    • Analytics providers
  • Visa Agencies and Test Centers: Overseas visa agencies, English test centers, and professional bodies when required for your applications
  • Legal Requirements: When required by law, court order, or government regulation
  • Business Transfers: In connection with any merger, sale of company assets, or acquisition

International Data Transfers

We may disclose your Personal Information to overseas recipients such as education institutions located outside your country. The location of these overseas recipients would depend on the specific institutions to which you apply or where verification is required.

5. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy. Specifically:

  • Account Information: Retained while your account is active and for a reasonable period afterward
  • Application Records: Retained for up to 7 years for legal and compliance purposes
  • Communication Records: Retained for up to 5 years
  • Financial Records: Retained as required by tax and accounting regulations

When the Personal Information that we collect is no longer required, we will destroy or delete it in a secure manner, or ensure that the information is de-identified in accordance with our information destruction and de-identification policy, unless we are required by law to retain a copy of the Personal Information.

6. Your Rights and Choices

You have the right to seek access to any of your Personal Information held by us unless there is a valid reason under the Privacy Act for us to withhold the information.

Your rights include:

  • Access: Request a copy of the personal information we hold about you
  • Correction: Request correction of inaccurate or incomplete information
  • Deletion: Request deletion of your personal information (subject to legal requirements)
  • Objection: Object to certain processing of your information
  • Data Portability: Request transfer of your information to another service provider
  • Withdraw Consent: Withdraw consent for processing where we rely on consent

Marketing Communications

You can opt out of receiving marketing communications by:

  • Clicking the "Unsubscribe" link in any email
  • Adjusting your account settings
  • Contacting us directly at admin@edumi.my

For European Residents

If you are a European resident, you have additional rights under GDPR including the right to lodge a complaint with a supervisory authority. We process your information to fulfill contracts with you or to pursue our legitimate business interests. Please note that your information will be transferred outside of Europe, including to Malaysia and other countries.

7. Data Security

We take reasonable steps to protect the Personal Information we hold against interference, loss, unauthorized access, use, modification or disclosure, and other misuse.

Our security measures include:

  • Technical Safeguards: Firewalls, encryption, secure socket layer (SSL) technology, network security configurations
  • Access Controls: Restricted access to personal information to only those staff members who need it
  • Security Updates: Regular updates to security systems and configurations to protect against malicious activity
  • Employee Training: All employees are required, as a condition of employment, to treat Personal Information as confidential
  • Secure Data Centers: Use of secure, industry-standard data centers with physical and digital security

Important Note: While we take reasonable steps to protect your information, no method of transmission over the internet is 100% secure. If you submit information to us electronically, please be aware that the internet is not a secure environment. We take reasonable steps to provide a secure channel for receiving information but cannot absolutely protect Personal Information before it reaches us.

8. Children's Privacy

Our services are intended for users who are at least 16 years of age. We do not knowingly collect personal information from children under 16 without parental consent. If you are under 16, please have your parent or guardian create an account on your behalf.

If we become aware that we have collected personal information from a child under 16 without parental consent, we will take steps to delete that information as quickly as possible.

10. Changes to This Privacy Policy

We reserve the right to amend this Policy from time to time to reflect changes in our practices, technology, legal requirements, and other factors. Any revisions to the Policy will be posted on this website.

We will notify you of material changes by:

  • Posting a notice on our website
  • Sending an email to the address associated with your account
  • Updating the "Effective Date" at the top of this policy

Your continued use of our services after changes are posted constitutes your acceptance of the updated Privacy Policy.

11. Contact Us

If you have any questions about this Privacy Policy, wish to exercise your rights, or would like to make a complaint, please contact us:

  • Email: admin@edumi.my
  • General Inquiries: admin@edumi.my
  • Mail: Edumi Sdn Bhd, LOT VM36, VARSITY MALL, Universiti Utara Malaysia 06010 UUM SINTOK, Kedah.

We will endeavor to respond to your inquiry within a reasonable time. If you are not satisfied with our response, you may be entitled to have your complaint reviewed under the Privacy Act by contacting the relevant privacy authority in your jurisdiction.

Additional Information

Cookies and Tracking Technologies

Cookies are small data files that are sent from a website and stored in a user's web browser. EDUMi.my uses cookies to improve your web browsing experience (e.g., language preference or selected locality).

Types of cookies we use:

  • Essential Cookies: Required for the platform to function properly
  • Performance Cookies: Help us understand how visitors interact with our website
  • Functionality Cookies: Remember your preferences and settings
  • Advertising Cookies: Used to deliver relevant advertisements (with your consent)

You can manage cookie preferences in your browser settings. In Internet Explorer 10 and 11, this can be found in the Privacy tab under Internet Options. Note that disabling certain cookies may limit your ability to use some features of our platform.

Google Analytics

We use Google Analytics to measure and analyze internet usage to ensure the site meets EDUMi.my business objectives. Individual privacy is protected but we gain insights on how to make the site more useful. Data collected includes:

  • Number of page views and impressions
  • Number of unique visitors
  • Average time spent on our sites
  • Common entry and exit points
  • Files downloaded from the site
  • Forms filled in on the site

Behavioral Advertising

We use your Personal Information to provide you with targeted online advertisements through Google, Meta, and other online marketing platforms. We also send you marketing communications through SMS, WhatsApp, and Email.

For more information about targeted advertising, visit the Network Advertising Initiative's educational page: NAI Education Page

Opt out of targeted advertising:

Effective Date: 7 October 2025

Note: This document is subject to change. Please check back regularly for updates.